The following table explains the fields on the new customer page.
| Section/Field | Enter this information... |
|---|---|
| Enter customer name | |
| Service Provider Name | Your service provider. This is already be selected for you. |
| Account Type | The type of account - Residential or Business |
| Contact First Name | The customer’s first name, or if this is a business, the primary contact’s first name. This name will be used to identify the account in the system; you will enter the directory listing name later. |
| Contact Last Name | The customer’s last name or surname, or if this is a business, the primary contact’s last name. This name will be used to identify the account in the system; you will enter the directory listing name later. |
| SSN/EIN | Either enter a SSN (for an individual) or EIN (for a business). | Phone Number | The telephone number where the customer can be reached. | Email Address | The email address where the customer can be reached. | Main Billing Number | The telephone number for the billing address. |
| Requested Date | The requested date for the transfer to be completed. | TNs | Telephone Numbers. The telephone number or numbers to transfer. | End user authorization name | The name of the customer, as supplied in the LOA, who is authorizing you to act on his or her behalf. |
| Enter customer service address | Street Number | The number of the address only. For example, if the customer’s service address is 100 Main Street, enter 100. | Street Name | The street name only. Do not include Street, Road, etc. Using the above example, enter Main. | Street Type | The type of street, for example, Street, Road, Avenue, Court, etc. Completing the example, select STREET. | City | This is completed automatically, based on the Zip code you enter. | State | This is completed automatically, based on the Zip code you enter. | Zip | Five-digit Zip code | County | The county in which the service address is located. The possible counties are listed, based on the Zip code you enter. |
| Enter customer directory listing address | DA/DL Name | The name by which the customer would like to be listed - in printed telephone books and directory assistance. | Yellow Page Listing | For business customers. The heading under which the business should be listed in the Yellow Pages. | Street 1 | The first line of the residential or business address. This is usually the street address. | Street 2 | The second line of the residential or business address. For example, an apartment or suite number. | City | This is completed automatically, based on the Zip code you enter. | State | This is completed automatically, based on the Zip code you enter. | Zip | Five-digit Zip code. When the address is checked, RPM fills in the last four digits. | County | The county in which the service address is located. The possible counties are listed, based on the Zip code you enter. |
| Attachments | |
| Attachment upload |
Click Browse and upload the
LOA that authorizes you to act on behalf of the customer, in requesting the
LNP. The signature in the uploaded file must match the name you enter in End user authorization name. |