Lesson 3 - Entering Directory Assistance and Listing Information

When you set up telephone service for a customer, you must get the customer's DA/DL information. As part of provisioning, this information is submitted to the appropriate directory services.

• DA stands for Directory Assistance; it is also referred to as 411 and Information.
• DL stands for Directory Listing. DL includes the customer's telephone number and address in a printed telephone book.

To enter DA/DL information:

1. On the Directory Assistance/Directory Listing Information page, enter the Customer name as he or she would like it listed.

   

   If the customer does not require a DA/DL listing, select the check box and then click Submit.

   

2. If this is a Business customer, enter the Yellow page heading.
3. Enter the Address and Zip code, and then select the County.

   The City and State are filled in, based on the Zip code you entered.

4. Click Submit.

The E911 page is displayed. Continue with the next lesson to activate the E911 listing for the telephone number.

Lesson 2 - Setting Up Phone Service

Lesson 4 - Ensuring E911 Service