Lesson 4 - Ensuring E911 Service

Regional 911 listing services/providers ensure that when a person dials 911 from a telephone, the location (physical address) is provided to the 911 operator. With traditional, "wired" telephone service, the 911 address is always the same as the service address. With VoIP telephone service, you must ensure that the telephone number and location are correct. As part of provisioning, this information is submitted to the appropriate 911 routing services.

To verify and activate e911 service:

1. The E911 page lists the telephone number and service address you entered. Verify with the customer that this is the physical location from which he or she will be calling.

   

2. In the Directory Number list, select the telephone number to link to the address.
3. Change the address information, if necessary.
4. Click Submit.

   RPM checks whether the address is a real address. If it is not, an error message is displayed. Correct the address and click Submit again.

   If it is a valid address, the following confirmation message is displayed.

   

5. Click Yes.

   The E911 page is displayed again. At the bottom, the telephone number is listed as Active.

   

6. You can click Services to provision more services for the customer (for example, billing).

   

   Or, continue with the Next Step, below.

Congratulations! You have finished provisioning the customer! Be sure to send the VoIP telephone to the customer. When the customer plugs in the VoIP telephone, his or her account is activated.

Lesson 3 - Entering DA/DL Information

Transferring a Telephone Number